❓ Frequently Asked Questions
Answers to all your questions about hibae
From deposits to withdrawals, cricket betting to support — this page has clear and concise answers to the most frequently asked questions about hibae.
If you run into any issue while using hibae or are unsure about something, there is no need to worry. Below you will find a collection of the most common questions from Bangladeshi players on deposits and withdrawals, cricket betting, customer support, and responsible gaming. Every answer is written in plain language so you can find the information you need quickly. If you do not find an answer to your question, our support team is available 24/7 to help.
Frequently Asked Questions
How to Withdraw Money
The minimum withdrawal amount from hibae is ৳500. Withdrawal requests below this amount cannot be made. A withdrawal can only be completed when your account balance is ৳500 or more. Contact support for the maximum limit.
Yes, the withdrawal process at hibae is active 24 hours a day, 7 days a week. You can submit a withdrawal request at night, in the early hours, or on public holidays, and payment is generally processed within 5 to 30 minutes. There may be a slight delay if mobile banking has its own scheduled maintenance window.
Yes, for security reasons withdrawals can only be made to a bKash, Nagad, Rocket, or Upay wallet registered in the account holder's name. Payments to wallets registered in a third party's name are not possible. This ensures the safety of your funds.
For the welcome bonus, winnings from the bonus can be withdrawn only after the wagering requirement has been met. For example, if you receive a ৳1,000 bonus, you must place bets totalling 15 times that amount — ৳15,000 — before a withdrawal is possible. This requirement applies only to the bonus amount, not to the original deposit.
Deposit Questions
hibae currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). All methods are fast and secure.
Deposits are usually reflected in your account instantly. If that does not happen for any reason, contact us via live chat or email ([email protected]) and provide the payment's transaction ID, amount, and time. The support team will resolve it quickly.
Log in to hibae, go to the deposit option, and select Nagad. Send money from the Nagad app to the number shown on the screen. Save the payment reference number. Your balance is usually updated within a few minutes.
The minimum deposit amount across all payment methods is ৳200. Deposits below this amount will not be processed. This limit applies equally to all players, new and existing.
hibae does not charge any extra fee for bKash deposits. However, bKash itself applies its standard transaction fee for the Send Money service, in line with bKash's own policy. If in doubt, check the fee in the bKash app or ask us in live chat.
Cricket Betting
Decimal odds represent the total potential return on a bet (winnings plus the original stake). For example, if the odds are 2.50, a ৳100 bet returns ৳250 (profit of ৳150). The higher the odds, the less likely the outcome but the larger the reward. hibae uses decimal format across all cricket markets.
Yes, betting is available at hibae on BPL, IPL, T20 World Cup, ICC tournaments, and international series. Markets include match winner, over/under runs, top scorer, and many more. High-profile matches like Bangladesh vs India also have multiple markets available.
If a match is abandoned or produces no result due to rain or any other reason, the bet amount is generally refunded (voided). However, specific rules may vary by market. See our terms and conditions for details or contact support.
Yes, hibae offers in-play or live betting. You can place bets at real-time changing odds while the match is in progress. Odds update after every over or wicket, so you can read the flow of the game and plan your betting strategy accordingly.
Support Questions
Absolutely. hibae's customer support team assists in Bengali and English. This setup was put in place keeping Bangladeshi players in mind, so feel free to ask questions in your own language.
hibae support is active 24 hours a day, 7 days a week — day or night, holiday or working day. You can get help at any time with any issue.
There are two channels: (1) Live chat — chat directly on the site, the fastest option; (2) Email — write to [email protected], suitable for detailed issues. Phone or WhatsApp support is not currently available.
For a quick resolution, have the following at hand before reaching out: your account username or registered email, a brief description of the issue, the transaction ID and amount if it is a payment-related issue, and the approximate time when the problem occurred. Having this information allows the support team to resolve things much faster.
Limits & Controls
Watch for these warning signs: betting beyond your budget, playing repeatedly to recover lost money, taking time away from family or work to focus on gaming, feeling restless when you cannot play. If you notice these signs, take a break on your own and visit our responsible gaming page.
hibae is for players aged 21 and above only. There is no opportunity for minors to open an account or play. Completing the age verification process is mandatory for every member.
If you feel gaming is having a negative impact on your life, first check the resources on hibae's responsible gaming page. Seeking advice from a mental health professional or counsellor in Bangladesh may also be helpful. Our support team is ready to discuss this with full confidentiality.
Yes. If you want to take a short break or keep your account closed for a longer period, contact support via live chat or email ([email protected]). Both a cooling-off period and permanent self-exclusion are available. We always put the player's wellbeing first.
You can set your own daily, weekly, or monthly deposit limit. This is an effective way to practise responsible gaming. Contact the support team to set or change a limit. Once you lower a limit, it cannot be raised for a certain period — this is an intentional design choice.
Didn't find your answer?
Whatever your issue or question, the hibae support team is always here. Start a live chat right now or send us an email — you can reach out in Bengali.
Answers to common questions are available right away in live chat. For complex issues, share the details by email.