hibae's Privacy Policy

1 Introduction & Applicability

hibae ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") provides a detailed explanation of how your personal information is collected, stored, processed, and disclosed when you use hibae's website and related services.

By accessing this website or registering an account, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services. hibae reserves the right to amend this Policy at any time; we will post a notice on the platform for any significant changes.

2 What Information We Collect

hibae may collect your information from various sources. Details are provided below:

2.1 Information You Provide Directly

Information you provide yourself, such as:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• Documents provided for identity verification (national ID, passport, etc.)
• Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank transfers)
• Communications submitted through support tickets or live chat

2.2 Automatically Collected Information

When you use hibae, the information collected automatically includes:

• IP address and device identifier
• Browser type and version
• Operating system information
• Session duration and pages visited
• Data from cookies and similar tracking technologies
• Geographic location (approximate, derived from IP address)

2.3 Information Received from Third Parties

hibae may collect information from trusted third-party verification service providers when required for identity verification, fraud prevention, or regulatory compliance.

3 Purpose of Data Use

hibae uses your personal information for the following purposes:

• To create, manage, and verify your account
• To process financial transactions, including deposits and withdrawals
• To improve service quality and provide a personalized experience
• To conduct identity verification and anti-money laundering checks in accordance with applicable law
• To detect and prevent fraud, suspicious transactions, and security breaches
• To provide customer support and resolve complaints
• To administer responsible gaming programs
• To send relevant promotional information and bonus notifications (if you have given your consent)
• To analyze and resolve technical issues on the platform

hibae never sells your information to third parties or rents it out for marketing purposes.

4 Information Disclosure & Sharing

hibae may share your information with the following parties in specific circumstances:

4.1 Service Providers

We may share information with trusted providers who assist with operations such as payment processing, identity verification, IT infrastructure, and customer support. These providers act only according to our instructions and are obligated to keep your information secure.

4.2 Legal Obligations

hibae may disclose your information if required by law, under a judicial order, or upon a valid request from a competent authority. Information may also be provided in connection with anti-money laundering or fraud investigations.

4.3 Business Transfers

Your information may be transferred in the event of a merger, acquisition, or asset sale. Should such an event occur, hibae will notify you in a timely manner.

5 Data Security Measures

hibae has implemented both technical and administrative measures to ensure the security of your personal information:

• All data transmissions are protected by SSL (Secure Socket Layer) encryption
• Sensitive information (payment details, identity documents) is stored in encrypted databases
• Only authorized staff may access sensitive information, in accordance with access control policies
• Regular security audits and risk assessments are conducted
• Automated monitoring systems are in place to detect suspicious activity
• Staff receive regular training on data protection

However, it is not possible to guarantee 100% security when transmitting information over the internet. hibae is committed to ensuring the highest level of protection, but if a cyberattack or unauthorized access incident occurs, we will notify you as quickly as possible.

6 Cookie Policy

Cookies and similar technologies are used on the hibae website. Cookies are small data files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to analyze user behavior in order to improve service quality.

6.2 Managing Cookies

You can block or delete cookies through your browser settings. Please note that disabling essential cookies may cause some hibae features to not work properly.

7 Data Retention Period

hibae retains your personal information for as long as necessary or legally required. Specifically:

• Active account data: For the entire duration the account remains active.
• After account closure: Up to the maximum period required by applicable law.
• Financial transaction records: Retained for the long term to meet legal requirements.
• Identity verification documents: For as long as needed to ensure regulatory compliance.

Once the retention period expires, data is securely deleted or anonymized.

8 International Data Transfers

hibae's operations and infrastructure may be located in various countries. As a result, your personal information may be processed or stored outside Bangladesh. In such cases, we ensure that:

• Data transfers take place only through secure and trusted infrastructure.
• Overseas providers are contractually bound to comply with strict privacy and security standards.
• Best practices for international data protection are followed.

9 Your Rights

As a hibae user, you have the following rights regarding your personal information:

9.1 Right to Access

You can find out what information hibae holds about you, why it is held, and how it is being used.

9.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

9.4 Right to Object to Processing

You may object to the processing of your information in specific cases, such as marketing communications or profiling.

9.5 Right to Data Portability

You may request a copy of your information, which will be provided in a standard, machine-readable format.

To exercise any of the above rights, contact us at [email protected]. We will respond to your request within a reasonable time.

10 Protection of Minors

hibae's services are strictly for individuals aged 21 or older. We do not knowingly collect personal information from minors. Age is verified at the time of account registration. If we find evidence that a minor is using our services, that account will be immediately closed and all associated information will be deleted.

If you learn that a minor has created an account on hibae, please notify us immediately.

11 Third-Party Links

hibae's services may occasionally contain links to third-party websites or platforms. This Policy applies only to hibae's own platform. hibae is not responsible for the privacy practices of third-party websites. You are advised to read their own privacy policies before accessing those sites.

12 Policy Updates

hibae reserves the right to update or amend this Privacy Policy at any time. For any significant changes, we will post a notice on the website and, where applicable, notify you by email. Continued use of the platform after the updated Policy is published will be considered acceptance of the new Policy. The date of the most recent update is noted at the bottom of this page.

13 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us. hibae's support team is available 24/7 in both Bengali and English.